crm – Aurayen

◐

Total Customers

All segments

◆

Revenue (30d)

₹0

Products + Services

🎧

Support Tickets

Open conversations

🤖

Bot Resolved

Without escalation

◐ Recent Customers

Customer	Skin Type	Glow Score	Tier	Status	Contact
Add customers to see them here

🎧 Live Support Queue

No active support chats

◈ CRM Activity Feed

No recent activity

◐ Customer Intelligence Database

Customer	Skin Profile	Glow	Concern	Orders	LTV	Status	Contact	Actions
No customers yet

◎ Customer Journey Pipeline

🔍 New Leads

📲 Contacted

🤔 Evaluating

✅ Converted

👑 VIP

◌ Customer Segments

Auto-Updated

Add customers to see segmentation

◉ Aura AI

AuraYen Intelligence · CRM

◉

Aura CRM AI

Ask anything about your customers

◉

Namaste! 🙏 I'm Aura AI — your CRM intelligence assistant.

I help with customer analysis, product recommendations, at-risk identification, messaging drafts, and deep CRM insights.

Ask me anything about your customers!

Now

🎧 Agent Online — AuraYen Support You are handling escalated conversations

0 in queue

Live Inbox

Bot + Escalated Conversations

No conversations yet.
Click "Simulate Customer Chat" to test.

🎧

Select a conversation

Pick a ticket from the queue on the left to view and respond

🤖 Bot Behaviour Settings

Bot Greeting Message

Escalation Trigger Threshold

Channel Priority

1️⃣ WhatsApp (if phone available)Priority 1

2️⃣ AuraYen MessengerPriority 2

AuraYen Messenger: aurayen.com/messenger/

Auto-Escalation Triggers

📊 Bot Performance

AuraYen AI

Top Query Categories

🛒 Buying Journey Flow

Bot Handles These

👋

AWARENESS

Skin quiz
Product discovery
Concern mapping

🔍

CONSIDERATION

Product recs
Comparison help
Ingredient Q&A

🛒

PURCHASE

Order tracking
Payment help
Offer codes

📦

POST-PURCHASE

Return/Replace
Usage guide
Results tracking

🎧

ESCALATION

Complex issues
Complaints
Billing disputes

Live Agent

◫

Total Orders

◆

Revenue

₹0

◎

Pending

◫ Order Management

Order ID	Customer	Product	Amount	Status	Date	Actions
No orders yet

◷

Bookings

◆

Revenue

₹0

◎

Today

◷ Service Bookings

ID	Customer	Service	Amount	Date	Status	Actions
No bookings yet

◑ Compose Message

AI Assisted

Audience

Channel

Type

Message

◑ Message History

0 sent

No messages yet

◆ Automated Workflows

◈ Automation Logs

Time	Customer	Trigger	Action	Status
No logs yet

◉ AI Intelligence Report

AuraYen AI

Click to generate

◈ Skin Concern Breakdown

Add customers first